Contact Center Agent Intern

• Answer call professionally and follow up subscriber complaint.
• Respond to customer inquiries.
• Handle and resolve customer complaints.
• Provide customers with product and service information.
• Identify and escalate priority issues and route calls to appropriate sources.
• Complete a required report in system/send to Team - Leader/Supervisor. 

Education & Qualification:

• Bachelor’s degree (undergraduate or graduate) or minimum high school diploma. 
• Have basic computer skills. 
• Good Khmer and English both spoken and written.
• Experience in customer service or a related field is preferred, but not required.

Required Working Shifts:

• Morning shift:  
  • Shift A: 7:00 AM – 3:00 PM (5 posts)
     
• Afternoon shift: 
  • Shift B:    3:00 PM – 11:00 PM (5 posts)
     
• Evening shift:
  • Shift C:    5:30 PM – 9:30 PM (5 post)