Sustainability, in the context of businesses and organizations, refers to the way companies manage their impact on the triple bottom-line of the economy, environment and society, leading to the long-term viability of the organization, the economy in which it operates and the society it serves. At Smart, sustainability is a key component of our business philosophy and comprises four key pillars:
- Beyond Short-Term Profits: Creating long-term value through our investments, as well as ensuring inclusivity in our products and services.
- Nurturing People: Developing world-class talent built on core values while providing a conducive workplace for creativity and innovation.
- Process Excellence: Designing process improvements and governance to ensure greater effectiveness and efficiency in our customer care and internal operations.
- Planet and Society: Having initiatives aimed at mitigating our environmental impact and contributing to Cambodian society through corporate social responsibility programs.
Our Sustainability Report 2015-16 is a restatement of Smart’s long-term commitment towards sustainability while maintaining a high level of performance and achieving our goals.