Advancing Digital Society

PILLAR 1:

Amidst the swift expansion of the digital economy, Smart Axiata is cognizant of the enduring digital divide, often exacerbated by limited connectivity and skills gaps, and seeks to enable all to thrive in a digitally connected world. Despite the challenges, we are steadfast in our commitment to advancing digital inclusion. Our strategy is comprehensive, providing access to essential services such as healthcare and education, facilitating skills training, and championing entrepreneurs.

Sustainable Development Goals

Sustainable Business Growth

We are committed to promoting both direct and indirect value creation in our strategic investment decisions. This approach ensures sustainable growth for our business while enhancing benefits for local economic development, increasing stakeholders value, creating local employment opportunities, and improving the quality of life for our employees and the broader value chain.

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Impact Story: OKRA

Contributed to: SDG 1, SDG 5 and SDG 7

Powered 2,800+ households across four countries: Cambodia, the Philippines, Nigeria, and Haiti.

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Impact Story: nham24

Acted as a catalyst for job creation and income generation, impacting 2,000+ driver partners.

Successfully integrated 10,000+ taxi and tuk-tuk partners into its network.

45% of its workforce are women.

75 million

USD spent on CAPEX

of our annual revenue

is put into Universal Service Obligation Fund

Allocation of

566,892 USD

towards initiatives for community development

462 million

USD contribution as Gross Value Added (1.45% of the nation’s GDP)

of annual revenue

is put into Capacity Building, Research and Development Fund

Smart Axiata Digital Innovation Fund (SADIF)

had invested 2.95 million USD in 10 startups by 2023

Network Quality and Connectivity

8.2 million

Total number of customers

Provincial coverage

provinces

Network coverage (by population covered)

Number of base stations

2G: 3,512

4G: 3,563

Technology deployed

GSM/Edge/LTE/ LTE-A/eSIM

Customer Experience

Smart achieves sustainability by balancing business growth and customer satisfaction, delivering personalized experiences and meeting evolving customer needs. This approach fosters loyalty and market relevance while aligning market trends with our sustainability goals.

SmartNas, a cutting-edge application developed by Smart, has expanded its services to encompass enterprise and hybrid users, driving towards a comprehensive digital experience and inclusive access. With a user base of 4,100,128 as of December 2023, SmartNas is committed to enhancing user experience. To further expand its reach, Smart is venturing into home internet through Fixed Wireless Broadband (FWBB) and Fiber to the X (FTTx) technologies, creating additional opportunities for growth and customer satisfaction.

SmartNas app with our FTTx services

Digital Inclusion

Budget-Friendly Product and Services

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Smart for Business

Offer tailored services and products based on SME needs to enhance operational efficiency and safety through technology.

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Smart Fiber+

Launched secure, high-speed fiber and wireless internet solutions customized for various business requirements.

Initiative Contributed to Digital Inclusion

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Kid-KATHON

In collaboration with Tech for Kids Academy, a Kid-KATHON was held with 120 participating students. They gained hands-on experience with technologies, notably Micro:bit, to create practical solutions aligned with SDG goals.

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CODE-C 2023

Alongside Cambodia Academy of Digital Technology (CADT), we organized CODE-C 2023, a tech expo that drew 3,500 participants and focused on cybersecurity and software development trends.

Digitalizing Art and Culture

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Testimonial of D-man

“For us, D-man, working with Pleng has been an incredible journey for us as artists. Their support, whether as exclusive or non-exclusive partners, has been instrumental in our growth. From the beginning, Pleng provided us with the platform and encouragement to pursue our musical dreams.

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Testimonial of Suly Pheng

“My partnership with Pleng has been instrumental in my eight-year music career. The platform has allowed me to connect deeply with my fans and achieve remarkable success. I appreciate Pleng’s dedication to supporting artists like me in expressing our culture and individuality through music. I look forward to many more fruitful collaborations in the future.”

Impact Story

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Basic Education Equivalency Programme (BEEP)

Since its inception in 2019, BEEP has expanded to 27 centers across 17 provinces, benefiting over 2,324 learners.

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Digital Talents: The Reality TV Show

Designed to foster digital literacy among high school students in grades 10 to 12, the program, which consists of 14 episodes, has received applications from 1,015 students across four provinces and the capital city, and has generated 6,977,100 views on Facebook.

Digitalization and Innovation

In our quest for digital innovation leadership, we underscore technological enhancements that strengthen our operations. In this regard, Smart acknowledges the transformative power of digitalization and innovation in fostering business growth and achieving remarkable results.

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Impact Story: The Cambodia Digital Awards 2023: A Beacon for Technological Advancement

The Cambodia Digital Awards 2023, organized by the Cambodia Academy of Digital Technology (CADT) with support from the Ministry of Post and Telecommunications, recognizes outstanding digital innovations in Cambodia. This annual event aims to inspire, motivate, and bridge the digital gap by celebrating the best in the industry.

298 teams

In 6 award categories

91 judges

from 45+ organizations

6 gold
medals

in ASEAN ICT Awards

200,000 USD

sponsored from 15 companies and 7 partners