At Smart Axiata, we are committed to advancing governance and risk management to enhance business integrity and compliance. By implementing sophisticated practices and procedures, we ensure robust oversight and proactive risk mitigation. This dedication not only fortifies our operational resilience but also reinforces trust with stakeholders and aligns with industry best practices.
Sustainable Development Goals
confirmed incidents of corruption report from internal or external sources
confirmed substantiated complaints concerning human rights violations
of Smart business partners were informed of our ABAC policy through various communication channels
Of the BoD, SLT, and all Smart employees completed ABAC training(online and in-person)
There were three notable requests for customer information from law enforcement agencies
The data of 3,748 customers was requested by law enforcement agencies for investigation purposes only.
Our Digital Rights Policy ensures protection and transparency in privacy, freedom of expression, and compliance with government data access mandates.
The policy adheres to the TRUST principles Transparency, Rights, Use, Security, and Transfer to uphold and protect customer and data subject rights.
As cyber threats evolve, we remain dedicated to strengthening our defenses and enhancing our cyber resilience. Our commitment to cybersecurity is reflected in our proactive measures and ongoing efforts to safeguard our systems and data.
Suppliers are screened against ABAC criteria through a pre-TPDD assessment.
This is followed by agreement to our SCOC during supplier onboarding.
